Order Status

Check the status of your most recent orders at Track My Order. Simply enter you rorder number for the latest available tracking information.

If you do not have your order number, you can sign into your Account and click “Order History” to view your orders.

*Please note: some carriers may not have tracking information available for up to 24 business hours after the order is shipped. All orders are processed & shipped on business days, excluding federal holidays in the United States.

Most orders are processed within 24 hours of receipt. (Processing time does not include weekend days or major holidays.) Orders placed on Saturday and Sunday will be processed on the following Monday. Orders with Priority shipping (Overnight or 2nd Day Shipping) will be processed and shipped the same day if received by 3:00 PM ET.

Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

We’re sorry Origins.com only accepts orders being shipped to destinations within the U.S. and Canada.

NEED TO CANCEL YOUR ORDER?
If your order was placed less than 60 minutes ago and you would like to cancel, please log into your account and select the order you would like to cancel or you can cancel via the link in your order confirmation email. If the cancellation is successful, you will receive a confirmation email.

If you would like to change any part of your order, the most efficient way to resolve this would be to cancel your order and then place a new order with your preferred payment method/products/shipping address.

WHY DID MY ORDER CANCEL?
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

• Item(s) no longer available.
• Difficulty in processing payment information.
• Cannot ship to address provided.
• A duplicate order was placed.
• Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Origins Online Customer Service at 1.800.674.4467 or via email.

If you have an Origins Online account, you may check the status of your most recent orders by visiting your Order Status page. This is the easiest and fastest way to get the most current information regarding your Origins Online orders.

Click on an Order Number on the Order Status page to view the Order Details, including Billing and Shipping information.

To track your order, click on the tracking number on either the Order Status page or the Order Details page to view the delivery status of your order. Please note: some carriers may not post tracking information online for up to 24 hours after the order is shipped.

For easy purchase of your favorite products, you can re-order from past purchases by clicking here.