Top FAQs

We have re-opened our stores – with your safety and comfort in mind. Find a Store

As always, your favorite products are available 24/7 on origins.com, and our Live Chat artists are available to consult, provide guidance and answer your beauty questions. If you have any order-related questions, please click here to contact our Customer Care team.

Thank you for being part of our Origins family.

Go to our email submission form and Contact Us directly.

If you are a registered Origins customer, you may check the status of your order online. For questions regarding the status of your order or if you are not a registered member, you may contact our Customer Care representatives at 1-800-ORIGINS or email us. For fastest service, please provide your order number when making inquiries.

We’re sorry, Origins.com is currently unable to accept orders to be billed or shipped to destinations outside the U.S and Canada. We apologize for any inconvenience.

If you live in the United Kingdom area please visit us at: http://www.origins.co.uk/

If you live in China please visit us at: http://www.origins.com.cn/

Yes. When you submit any personal information (name, address and credit card) during Checkout, the data is encrypted and sent over a secure connection to our Web site server. If you prefer, you may submit your order via telephone at 1-800-ORIGINS. Our Customer Care Representatives are available seven days a week, twenty-four hours a day.

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Origins Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Origins Online will be accepted. If you have any questions, please contact us at 1-800-ORIGINS.

  If your provider is AOL:
  1. Open the Email message.
  2. Click “Add to Address” icon.
  3. The name and Email address from Email are pre-populated in the Add Contact pop-up.
      Verify that the information in these fields is correct.
  4. Click “Save".

  If your provider is Yahoo:
  1. Open the Email message.
  2. Click the “Add to Address Book" link on the far right.
  3. The address will be automatically entered into your Yahoo! Address Book.

  If your provider is Hotmail:
  1. Open the Email message.
  2. Click “Save Address(es)" at the top of the message header.

  If your provider is MSN:
  1. Open the Email message.
  2. Click “Save Addresses" on the right.
  3. Select the check box next to the address you want to save.
      You can also make changes to the contact information.
  4. Click “Save".

If for any reason you are not completely satisfied with your Origins Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of your purchase. If you prefer, you may exchange your purchase for other Origins products. More information about Returns and Exchanges.

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please email our Origins Online Guides with the name/shade of your favorite product that has been discontinued and they will be happy to provide alternative recommendations.

For assistance with locating an Origins product that has been discontinued, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9am and 4pm EST, Monday through Friday and ask to speak with a Gone But Not Forgotten Representative.

Please note that a search may only be initiated for products within Origins's basic product line. We regret that we are unable to conduct searches for seasonal, limited edition, or promotional products.

If we are able to locate the product you have requested, you may purchase up to 6 units (depending upon availability). Gone But Not Forgotten items are available for shipment to locations within the U.S. To initiate a search for a discontinued product, please call us at 1-800- 216-7173 between 9am and 4pm EST, Monday through Friday.

Regrettably, samples are not available for general distribution. If your desire is to “try before you buy," please know that it is Origins Online policy to accept returns or exchanges for products that you are not satisfied with. If you would like product recommendations or advice from a trained Online Origins Guide, we invite you to email our Origins Online Guides.

We’re sorry, Origins does not currently produce a product catalog. However, if you would like to view the complete selection of Origins products or shop online you may do so right here. If you have questions about any of the Origins products you see, we invite you to contact an Online Origins Guide. Origins Online Guides can assist you in your product selections.

Click on our Origins Online Guide link for all your beauty related questions and needs and an Online Origins Guide will be happy to assist you.

Our belief is that science can end animal testing.

We don't believe in testing on animals. We believe in the power of nature and the proof of science. And we know science has proven it's unnecessary to test products for safety on animals. So we don't do it. Instead, we use volunteers to test out our products. And they help us make sure everything is totally safe for you.

Some countries where Origins is sold require animal testing on all imported cosmetics as part of their regulator safety process. As a brand rooted in science, we're doing everything we can to put an end to animal testing worldwide through science. That's why we're partnering with The Institute for In Vitro Sciences (http://wwww.iivs.org) in their mission to ensure alternative testing becomes the global standard.

Only U.S. & Canada residents may buy Origins products online at Origins.com. To locate a store near you in the U.S. and Canada, click here for our Store Locator. Where Local Inventory information is available and inventory is in stock, we will match the price shown on Origins.com at our Origins stores at the time of purchase.